Shipping & Returns

Shipping Information

Processing Time

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order has been shipped with tracking information.

Shipping Methods & Costs

  • Standard Shipping (5-7 business days): $9.95
  • Express Shipping (2-3 business days): $14.95

Free standard shipping on orders over $75 within Australia.

International Shipping

We currently ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes.

Returns & Exchanges

Return Policy

We accept returns within 30 days of purchase for a full refund. Items must be in original condition with tags attached and in original packaging.

How to Return an Item

  1. Contact our customer service team at contact@mentallyoffline.com.au
  2. Include your order number and reason for return
  3. We'll provide you with a return shipping label
  4. Package your item securely and attach the return label
  5. Drop off at any Australia Post location

Exchanges

We're happy to exchange items for a different size or color, subject to availability. Follow the same return process and specify your exchange preference.

Refund Processing

Refunds are processed within 5-7 business days after we receive your returned item. You'll receive an email confirmation once the refund has been issued.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@mentallyoffline.com.au with photos of the item. We'll arrange for a replacement or full refund at no cost to you.

Contact Us

Have questions about shipping or returns? We're here to help!